Cookie & Privacy Policy

Urban Moves, a leading independent seller of affordable housing working with local authorities and housing associations, large and small, helping to improve efficiency and meet targets – marketing and selling their new and resale shared ownership properties for owners to buyers. We provide a service to (i) End-(Clients); (ii) Suppliers; (iii) Introducer s; (iv) Associates; and (v) Affiliates together known as (“You”) or (“Client(s)” in this terms of use). We provide a multi-party business to business and business to consumer platform that enables vetted Suppliers with prescribed service level standards to connect with Introducer s and End-(Clients) that require their services (“the Service”).  


Our Cookie & Privacy Policy

This Privacy Policy only applies to individuals so either individual end-clients or individuals within the organisations that use the Service.

By using the Service you agree to be bound by this Privacy Policy and the General Terms and Conditions.  This policy (together with our terms and conditions set out in our general terms and conditions and any other documents referred to) sets out the basis on which we will process information related to individual persons and sensitive non-public data of legal entities (“Personal Data”), we collect from you or that you provide to us, as a result of your use of the Service.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Who are We?

Our trading name is: Urban Moves, the website address is  <>, and the domain name: <> both belong to Urban Moves Limited a registered UK private limited company, registered under Company Number. 4054356, whose registered office is at. Suite A, 10th Floor Maple House, High Street, Potters Bar, EN6 5BS (“We”), (“US”) .


What is Data Protection and Privacy?

Data protection laws are the laws by which an individual can control results which they have voluntarily given about themselves which can be abstracted into information and finally knowledge about that individual by the organization or person collecting, storing and possibly trading those results. Privacy is the right of an individual from unfair and unlawful intrusion with their private and family life.  We have the highest standards of both data protection and privacy. We will also protect the sensitive non-public data of the legal entities that use our website.


Information we may collect from you

Information Automatically Logged

We may collect your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to help identify you, and to gather broad demographic information such as your country of origin so we know we are reaching our targeted jurisdiction. We may share broad demographic information with third parties to provide more relevant services.

Other Information

As part of the registration process you will have to provide us with information such as your name, your address, email address, telephone number and age.
We may collect information from you for the purposes of market research so as to improve the Service. We may also collect information as to your browsing activity so as to find out which parts of the Service you prefer and to improve your User experience.

If you use a mobile device to access the Service then your location data may be made available to us. Should that be the case we will inform you as to what we intend to collect the data and what we intend to do with it, how long we intend to hold it for, and how we intend to protect it.

Licensees and sub-licensees of the Service share your data collected through the Service with us and we may process such data.



Virtually all websites providing goods or services will use cookies in order to enhance user experience by enabling that website to essentially store information about your browsing habits either for the duration of your visit (i.e. a session cookie) or for all your future visits (i.e. a ‘persistent cookie’).

Cookies do lots of different jobs, but the Cookies used on our website will only be used to authenticate and indentify you and track your browsing habits in other words we will use persistent cookies. We will also use Google analytic’s cookies. More information about Google analytic cookies can be found here.

The current laws mean that you have to opt in to receive these cookies on your hard drive therefore if you do not want to accept our cookies please discontinue using the website.


Where we store your personal data

The General Terms and Conditions, and this Privacy Policy are governed by English law and so the UK Data Protection Act 1998 will apply. The data that we collect from you is stored within the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where required we shall enter into safe harbour agreements applicable to data protection law to ensure that all parties handling and storing your information are subject to obligations at least as stringent as those applicable in the EEA.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Message boards and Chat Rooms

Licensees or sub-licensees of the Service may provide chat facilities within the Service. Please be aware that if you chose to share your private or personal information within a public forum then this information may be accessed by third parties for inappropriate or unlawful use.  Think carefully before posting personal information online.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.


Changes to the Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and/or sent to you at the email address you provided on registration.