Who are We?
Our trading name is: Urban Moves, the website address is <http://www.urbanmoves.com>, and the domain name: <urbanmoves.com> both belong to Urban Moves Limited a registered UK private limited company, registered under Company Number. 4054356, whose registered office is at. Suite A, 10th Floor Maple House, High Street, Potters Bar, EN6 5BS (“We”), (“US”) .
What is Data Protection and Privacy?
Data protection laws are the laws by which an individual can control results which they have voluntarily given about themselves which can be abstracted into information and finally knowledge about that individual by the organization or person collecting, storing and possibly trading those results. Privacy is the right of an individual from unfair and unlawful intrusion with their private and family life. We have the highest standards of both data protection and privacy. We will also protect the sensitive non-public data of the legal entities that use our website.
Information we may collect from you
Information Automatically Logged
We may collect your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to help identify you, and to gather broad demographic information such as your country of origin so we know we are reaching our targeted jurisdiction. We may share broad demographic information with third parties to provide more relevant services.
As part of the registration process you will have to provide us with information such as your name, your address, email address, telephone number and age.
We may collect information from you for the purposes of market research so as to improve the Service. We may also collect information as to your browsing activity so as to find out which parts of the Service you prefer and to improve your User experience.
If you use a mobile device to access the Service then your location data may be made available to us. Should that be the case we will inform you as to what we intend to collect the data and what we intend to do with it, how long we intend to hold it for, and how we intend to protect it.
Licensees and sub-licensees of the Service share your data collected through the Service with us and we may process such data.
Cookies do lots of different jobs, but the Cookies used on our website will only be used to authenticate and indentify you and track your browsing habits in other words we will use persistent cookies. We will also use Google analytic’s cookies. More information about Google analytic cookies can be found here.
The current laws mean that you have to opt in to receive these cookies on your hard drive therefore if you do not want to accept our cookies please discontinue using the website.
Where we store your personal data
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Message boards and Chat Rooms
Licensees or sub-licensees of the Service may provide chat facilities within the Service. Please be aware that if you chose to share your private or personal information within a public forum then this information may be accessed by third parties for inappropriate or unlawful use. Think carefully before posting personal information online.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
This Privacy Notice will help you understand how we collect, use and protect your personal information. You should also show this notice to anyone who may be on your application forms. If you have any queries about this Privacy Notice or how we process your personal information, please contact us by email: email@example.com
Who are we
The organisation responsible for the processing of your personal information is Urban Moves Limited of 60 Borough High Street, London, SE1 1XF. This means that we are a ‘data controller’ under the Data Protection Act 1998 (and, once in force, to the General Data Protection Regulation (also known as the GDPR)).
What information we collect about you
The personal data you have provided, we have collected from you, or we have received from third parties includes:
How we collect information about you
Most of the personal information we hold about you is that which we collect directly from you, for example:
What we use your information for and the legal bases for processing
We may store and use your personal information for the purposes of:
(a) assessing your eligibility to purchase a shared-ownership property (as is necessary for performance of a contract between you and us and/or as is necessary for our legitimate interests);
(b) carrying out anti-fraud and anti-money laundering checks and verifying your identity (as is necessary for compliance with our legal obligations and/or as is necessary for our legitimate interests);
(c) providing services (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
(d) using your payment details to process deposit(s) relating to an offer to purchase, and refunds (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
(e) communicating with you about your applications, viewing appointments, and offers to purchase, including responding to your enquiries (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
(f) undertaking market research and statistical analysis, including analysing your use of our website. This allows us to develop new, or improve existing, products and services (as is necessary for our legitimate interests); and
(g) fulfilling our obligations owed to a relevant regulator, tax authority or revenue service (as is necessary for compliance with our legal obligations and/or as is necessary for our legitimate interests).
Our “legitimate interests” as referred to above (and below) include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.
Using your personal information for Marketing
We will send you marketing about similar products and services by telephone, email, SMS and through digital channels. Digital channels include social media and similar such digital marketing channels. We may upload and match the personal data you provide to us with the data you provide to social media and similar such digital marketing channels. This allows us to improve our knowledge of you and, in return, serve you with relevant marketing messages.
You can object to receiving marketing from us at any time. Please follow the unsubscribe link in our marketing emails or SMS; or send us your name, address and date of birth via email to firstname.lastname@example.org
We consider that it is within our legitimate interests to send you information about our products and services for marketing purposes.
Who we share your data with
Where relevant given the nature of the services provided to you, we may also share your information with the following categories of third parties:
Processing outside of the European Economic Area (EEA)
The personal information that we collect from you, and which is shared with some fraud prevention agencies, may be transferred to and processed in a destination outside of the EEA. It may also be processed by staff operating outside the EEA who work for one of our suppliers. In these circumstances, your personal information will only be transferred on one of the following bases:
How long your information is kept
We will retain your personal information for a number of purposes, as necessary to allow us to carry out our business. Your information will be kept for up to 7 years on our main systems after which time it will be archived, deleted or anonymised. If you are considered to pose a risk of fraud or of money laundering, your data can be held by fraud prevention agencies for up to 6 years from its receipt by them. Please contact them for more information. Any retention of personal data will be done in compliance with legal and regulatory obligations and with industry standards. These data retention periods are subject to change without further notice as a result of changes to associated law or regulations.
Under the Data Protection Act 1998 you have the following rights:
Once the GDPR comes into force on 25 May 2018, you will also have the following rights:
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.
If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner.
You can find out more about your rights under data protection legislation from the Information Commissioner’s Office website: www.ico.org.uk.